Privacy Policy
The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
Policy key definitions:
- “I”, “our”, “us”, or “we” refer to the business, West Midlands Car Detailing
- “you”, “the user” refer to the person(s) using this website
- GDPR means General Data Protection Act
- PECR means Privacy & Electronic Communications Regulation
- ICO means Information Commissioner’s Office
- Cookies mean small files stored on a user’s computer or device
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and/or process any personal information about you electronically using the following lawful bases.
- Consent
We collect and process your personal information where you have consented us to do so, an example of this may include but are not limited to, your phone number to make a booking with us.
We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. We do not share your information with third parties. Your information is kept only on our database and any software we may use.
- Legitimate interests
We may use and process some of your personal information where we have legitimate business grounds for doing so. Our legitimate interests for processing your personal information are:
- To enable you to access and use our website
- To communicate with you about our service or make information available regarding products and services offered by West Midlands Car Detailing
- to improve our website
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
What we collect
We may collect the following information:
- First name and surname
- Business information including postal and billing addresses and website address
- Contact information including email address and phone number
- Banking details
- Demographic information such as postcode, preferences and interests
- Cookie information (explained in more detail below)
- Other information relevant to a project
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
- the right to be informed
- the right of access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to data portability
- the right to object
- the right not to be subject to automated decision-making including profiling
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Internet cookies
You can find out what a cookie is and how to manage cookies from https://ico.org.uk/for-the-public/online/cookies/.
The pages on that website are produced by the Information Commissioner’s Office (ICO), the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
Although we use cookies on the Website we do not rely on their use. You can turn off our cookies on your computer and this will not affect your use of the Website – see the ICO’s website to find out how to do that. We do not use details relating to a particular computer’s Internet Protocol address in order to administer the Website or to otherwise track the movement of users through the Website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. This information is, however, used solely to enable us to administer the Website and to rectify errors. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
How is this info used and by whom?
Our intention is to collect and use Personal Information as is reasonably necessary in order to be able to provide you with the services that you requested, to contact you in the event of an emergency, to contact you if we experience problems in processing a payment, and for the purposes of maintaining customer/service quality standards.
From time to time, if you have provided us with your e-mail address and at that time you did not refuse to receive information from us, we may also send you an email to your e-mail address. This would include information on new features and services in relation to the Website.
Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can contact us directly.
Changes to this policy
West Midlands Car Detailing may modify this Privacy Statement from time to time to reflect our current privacy practices. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 10/08/2022.
Disclaimer
Advice given via any of our channels such as social media platforms and blog posts are for informational purposes only. Any action carried out as a result of this advice is it at your own will and we cannot be held responsible. If undertaking advice or guides from our blog we also cannot be held responsible for any damage to your vehicle, these guides are written for informational purposes only and only people with the required knowledge and skill in the industry should carry out the advice, again at their own will.
QUESTIONS
If you have any questions about this document or our procedures, please contact us at info@westmidlandscardetailing.co.uk.